Accessible Dispatch

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Accessible Dispatch. At your service now.

The new way to book a wheelchair-accessible taxi in Manhattan. No advance reservations necessary; available to you 24/7.

About Accessible Dispatch

Accessible Dispatch is operated by Metro Taxi, a leader in providing wheelchair-accessible taxi service to communities.

At Metro Taxi, we have a proud history of providing accessible transportation. As Connecticut’s largest full-service taxi company, we are proud of the efforts we’ve made  to bring greater accessibility to our customers, introducing the first wheelchair-accessible taxicabs in the state. Today, our Connecticut fleet of 161 vehicles includes 70 of the world’s first purpose-built, U.S.-manufactured taxicabs to meet the American with Disabilities Act’s specifications—the MV-1.

We pride ourselves on providing the best in customer service and in investing in new technologies, including our computer dispatching Global Positioning System that provides our customers with on-demand, efficient and dependable service.

We adhere to a strong model of social entrepreneurship that cultivates business and economic development while serving the best interests of our community and protecting the environment. We are committed to constantly improving our services by forging community partnerships with business chambers, disability organizations, academic institutions, health care providers, travel coordinators and non-profit organizations that support those with mobility disabilities.  We rely on our customers’ input and feedback and we work closely with our team of mobility advocates to provide the best possible service.

Founded in 1987, Metro Taxi is a family-owned, modern transportation company that operates 24/7. We have been honored to have been recognized with numerous awards over the years. We were named the “2010 Taxicab Operator of the Year” by the Taxicab, Limousine & Paratransit Association, the oldest and largest such trade association for our industry worldwide. Business New Haven named Metro Taxi a “2010 Green Business Leader” and we have been named “Best in New Haven” for eight consecutive years by the New Haven Advocate.

We encourage you to use Accessible Dispatch, the service that both champions and advances universal and equal transportation for all. Come and enjoy all that New York has to offer in art, culture, business, education, restaurants, shopping, sports, nightlife, conferences and more. No matter your destination, when you use Accessible Dispatch, The City Awaits You!


William Scalzi
Founder and President
Isabelle M. Scalzi
Vice President
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From Our CT & NYC Accessible Services

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  • Congratulations to Metro Taxi and William Scalzi for his leadership in launching Metro Taxi’s Metro Access service with the purchase of Connecticut’s first wheelchair-accessible taxi.

    David L. White, Coordinator, Transportation Solutions
  • Bill Scalzi, president of Metro Taxi, deserves a gold star for getting the DOT legislation revised to allow for wheelchair-accessible cabs and for having the vision and leadership to launch Metro Taxi Accessible Service.

    Kris Barber, former Assistant Coordinator for The City of New Haven’s Department of Services for Persons with Disabilities