There are five ways to book a taxi:
- Call 311
- Call our dispatch center directly:
(646) 599-9999 - Text a request to us:
(646) 400-0789 - Use our mobile app
WOW Taxi (Wheels on Wheels) - Book online using the form above!
We're very excited about the launch of Accessible Dispatch, and we hope you are too! Show your excitement and support by posting our PDF around town!
Download PDF
We're responding to popular demand cell phone trends with on-demand wheelchair accessible taxi service by using customized mobile software that is facilitated by the Accessible Dispatch Global Positioning System (GPS).
For iPhone For Android
Manhattan's accessible taxi service has now been expanded to the NYC airports! Getting an airport accessible taxi is as easy as 1-2-3!
- Customers only pay the metered fare and do not pay an extra charge for this service.
- Customers proceed to the general taxi queue for the accessible service. Please do not call Accessible Dispatch for taxi service originating at the NYC airports.
- For trips originating anywhere in Manhattan, please use one of the Five Ways to Order an Accessible Taxi.
On-demand service or advanced reservations accepted 24/7, 365 days from any location in Manhattan.
The New York Port Authority has partnered with the NYC Taxi and Limousine Commission to offer wheelchair accessible taxicab service at the airports to passengers in wheelchairs. This is a city-sponsored service provided by Accessible Dispatch.
We are basically sitting here poised and ready for a much, much higher utilization than we have now. And it is our expectation that we are going to get it.
This is an entirely new kind of service, and it is a real and tangible reflection of our dedication to making quality taxicab service available to all those who want it. I think even the most ardent advocates for people with disabilities agree that we need 311 to be part of the solution, because even if we started phasing in a much bigger number of wheelchair-accessible taxis, it would take years to get there. We need to get service to people today, and that's what 311 will do.
I was one of the original testers three years ago, and that phase was very disastrous, because a lot of things were, sort of, not organized properly. I think that it's been organized very professionally, they've chosen a professional dispatch company...and they are incredible.